It is also quite common for companies to pay for seminars that they are hosting, golf tournaments, or other professional sporting events. Like all enduring enterprises, Zappos faces the challenge of reinventing itself to strive for longevity and sustainability. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. MyFax, the online service that lets you send and receive faxes over e-mail, now has a free version. But really, companies should focus on their culture because it matters. How can you build stronger relationships with your team members both inside and outside the office? You may not, without the approval of the Finance and Legal Departments use any Zappos funds for political contributions of any kind to any political candidate or holder of any national, state or local government office. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day. Theft, carelessness and waste have a direct effect on our profitability. You must WOW (go above and beyond what's expected) in every interaction with co-workers, vendors, customers, the community, investors with everyone. Download and print these Zappos-inspired adult coloring pages that are sure to make you smile. If you are not prepared to deal with constant change, then you probably are not a good fit for the company. To outsiders, that might come across as inconsistent or weird. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. Subscribe to our newsletter. What can you do with your team members so that you feel both like a family and a team? A key ingredient in strong relationships is to develop emotional connections. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. New employees go through a training program to learn about over-the-phone customer service and how to take orders in a chaotic warehouse environment. Hundreds of ideals were submitted, which resulted in 37 foundational themes. The purpose of this Code of Conduct is to explain in a more detailed and clear way our high standards of conduct and our expectations of each and every Zappos employee and consultant. Every company, responsible or not, faces ethical challenges. Source: Zappos.com, inc. Code of business conduct and ethics Our culture would not be what is it today without the people, past and present. Zappos Insights offers a range of services that can suit your business needs. Pursue Growth and Learning 6. Soon after, the company faced some of its biggest challenges involving technical difficulties and the theft of customer information. Are you passionate about your work? A two percent or less equity interest in a company whose stock is publicly traded will not be deemed significant absent other complicating factors, such as circumstances that cause such investment to potentially influence the persons judgment on Company matters or to amount to management participation in such other company. What are some creative things that you can contribute to Zappos? Fast, simple and privacy-focused website analytics. Hsieh did not approve of abandoning the customer-centric model that Zappos was founded upon, and decided he must take action. The largest indicator of unethical practices at Zappos is the new organizational structure implemented by Tony Hsieh. We want to be able to laugh at ourselves. You may not pay or accept bribes of any type. Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. At Zappos, delivering WOW customer service, building relationships, and learning the company culture is a top priority. It is never appropriate to receive or give cash. Great culture leads to employee happiness. These modern visions of management seek to enfranchise the individual. Amazon has adopted guidelines designed to implement this policy. Unless information is publicly available, you should in general avoid discussing the following subjects with any competitor: prices, terms or conditions of sale; credit terms, discounts, profits, profit margins or costs; market segment shares; distribution practices; bids on contracts; sales territories; selections, rejections or terminations of customers; or any other matters where an agreement with a competitor would be inconsistent with the complete freedom of action of Zappos in the conduct of our business. Ethical principles are different from values in that the former are considered as rules that are more permanent, universal, and unchanging, whereas values are subjective, even personal, and can change with time. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. Prepared, careful communication and incremental change with absolute transparency and clarity, especially toward the way people will work and be trained and paid, is imperative to maintain integrity. How can your department become more efficient? Actions that may lead to you unfairly taking advantage of someone may include manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unfair dealing practice. In January of 2012, Zappos database was hacked and millions of customers personal information was taken. But the consistency is in our belief that we function best when we can be ourselves. How do you get your fellow circle members to grow professionally? Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. Check Zappos' website to see if they have updated their ethical practices policy since then. Our goal is to help employees unlock that potential. Thanks to the contributors to this project. Strong relationships allow us to accomplish much more than we would be able to otherwise. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. You must not create any false, incomplete or misleading entry or record. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. Strong relationships allow us to accomplish much more than we would be able to otherwise. How do you challenge and stretch yourself? For example, the idea for our culture book came about from a casual discussion outside the office. First, how can Zappos continue to use competitive pricing in international markets that may have similar products with cheaper price tags? One of the things that makes Zappos different from a lot of other companies is that we value being fun and being a little weird. A companys culture and a companys brand are really just two sides of the same coin. Zappos also respects the intellectual property of third parties. Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. Zappos takes great pride in providing a safe and healthy work environment. The use of illegal drugs in the work place will not be tolerated. By working as a team, by partnering, you are setting the stage for success! Passion is the fuel that drives ourselves and our company forward. About Us. Change management is a delicate process which must be grounded in a sensitivity for the humans experiencing the change and concretely connected to real considerations like individual development, pay, and productivity. The Mark Fulton 8,000 Meter Challenge requires grit and character. Building a culture is a special process that can't be taken lightly. Bribery, like fraud, is one of the things you can do that could land you in jail because it is illegal. How much fun do you have in your job, and what can you do to make it more fun? If you are unsure whether a contemplated action might violate any of the antitrust laws, you must review it with the Legal Department prior to implementation. Deliver WOW Through Service 2. Lets be friends! Do you instill a sense of team and family not just within your department, but across the entire company? They will replace the top-down predict-and-control paradigm with a new way of achieving control through distributing power. And for these Zapponians, it's the perfect backdrop to build meaningful connections. We'd love to learn more about your shopping experiences on Zappos.com and how we can improve! http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1 The brand is just a lagging indicator of the culture. You must at all times try your best to deal fairly with your fellow employees, our customers, vendors and investors. It leads to higher employee engagement and higher profitability. Many of the company's best ideas have been the direct result of informal interactions outside of the office. Zappos equipment should not be used for non-company business, though incidental personal use may be permitted on a case-by-case basis in accordance with our other policies and procedures. So there are no experts in what we're doing. What new relationships can you build throughout your company beyond just the co-workers that you work with on a daily basis? Are you empowering your fellow circle members to process their tensions, improve the structure of their circles by bringing issues to governance meetings, and to drive change? However, Zappos has not limited itself to just selling shoes. We aim to inspire the world by showing its possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way. Do you understand the company purpose? We want just a touch of weirdness to make life more interesting and fun for everyone. Embrace and Drive Change 3. However, if not carefully implemented, they can have the opposite effect. Experiments with new ideas before going all in. And, our employee holiday party. Yessica Najarro. We want people to develop and improve their decision-making skills. We aim to . Zappos L.E.A.F (Leading Environmental Awareness for the Future) is a grassroots program initiated by employees, which strives to transform Zappos into a greener company. Subscribe to our newsletter. Price fixing, customer and market allocations, bid rigging and other arrangements with competitors that are unlawful must be avoided, and you may never exchange sensitive business information with competitors. Please do not do it. Zappos has established partnership with a number of charitable organizations in order to foster employees' interaction with the community. A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. Zappos is an effective learning organization because they establish from the first day a commitment to learning. Zappos recognizes that there can be borderline cases, and they will be considered carefully. Work can be fun! Stakeholders stay happy due to Zappos's success. Zappos Insights Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. Happy employees means higher engagement, profitability, and low turnover. A year later, at the age of 26, Tony Hsieh became the CEO. Other Zappos employees are not allowed to communicate with the press on Zappos behalf or provide any information about us off the record, for background, confidentially or secretly. Please do the right thing by not violating the trust your prior employer placed in you. 2018 Compliance Culture. We work together but we also play together. Humbly speaking, creating a positive, productive culture is our bread and butter. It is real. Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. Zappos specifically aims at having a little weirdness in order to promote employee involvement and engagement, allowing the company as a whole to grow as innovators. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. Are you inspired? At Zappos our 10 Core Values are more than just words, they're a way of life. Designing a different application process, to exclude candidates who are not compatible with the Holarctic system, would be the ideal procedure. Ask yourself: How do you plan and prepare for change? In addition, you must remain alert to the many other ways in which outside business relationships, other professional or consulting activities for compensation, including directorships, and other activities might give rise to other conflicts of interest. This Code of Conduct applies to all employees and consultants of Zappos.com, Inc. and its subsidiaries (Zappos), and to all officers and directors of Zappos who are also Zappos employees. The 2008 financial crisis has seemingly convinced an entire generation of leaders that business has entered new, uncharted territory and leaders must continually attempt novel structural disruptions to their organizations as a response. At Zappos, everybody is given the keys to drive the company forward. Are you humble when talking about the company's accomplishments? Ask yourself: Are you taking enough risks? It would be great if you could contribute and update this set of principles with anything that's missing! Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. Confidential information about Zappos and its operations belongs to Zappos. This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. To quote Tony Hsieh, "Just because you cant measure the ROI of something doesnt mean you shouldnt do it. What can we do that's both fun and a little weird? I love that I get to be me all day. For the latest in luxury brands & exclusive collabs. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. This means that our work is never done. This means that many things we do might be a little unconventional -- or else it wouldn't be a little weird. If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. Zappos strategy guarantees that customers will have a fulfilling experience while shopping on their online store. Do you love what you do and who you work with? Hello, Savings. Sometimes it may seem that new problems crop up as fast as we solve the old ones (sometimes faster! Second, if the company begins to ship products abroad, will they have to abandon their policy of free shipping? Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. This took shape at Zappos in 2015 via a new management structure called Holacracy. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). HRM 30200: Applied Ethical Issues Nov. 25, 2013 Position Paper 9 Zappos is an online clothing and shoe retailer. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f You must not provide any false or incomplete information to the accounting department. But why? In any relationship, it's important to be a good listener as well as a good communicator. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. Is Zappos's supply chain ethical? 20092023 - Zappos.com LLC or its affiliates. The following potential ethical challenges that may arise from the re-organization: With over 1,500 employees on staff, there could be some issue with maintaining employee and managers' relationships in a harmonious state, while keeping employees motivated (Echevarria, 1999). It's the responsibility of every employee to represent and foster culture. Zappos promotes social interactions and activities among its' employees. The thinking often goes that fixing things before they are broken is better than turning up one day and realizing suddenly nothing works. We want the company to have a unique and memorable personality. 20092023 - Zappos.com LLC or its affiliates. One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. We should always be seeking adventure and having fun exploring new possibilities. Do you view new challenges optimistically? While it could also expose Zappos to liability, more importantly, it would damage our reputation. Ben Brignell maintains principles.design as an open source resource. We can all take great pride in the many wonderful things that Zappos stands for, and as long as everyone remains committed to the values that make us special, Zappos will never be just another company. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. At Zappos, anything worth doing is worth doing with WOW. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. 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