Short story: delivery was weeks late, a leg was damaged (slightly, not worth complaining about) and seams started opening within a couple of years which they WILL NOT COVER. I have never experienced such a poorly run furniture store. At the end, I had to decide on buying something, and the way she handled it, it seemed like she was rushing me so she can go and handle her other business. The most scary thing? Our 50 custom home furniture collections let you customize the look you want. Delivery driver says I don't know what happened but this is now broke!! I spoke with a manager Bobbett Guinness, after Kailyn passively aggressively places me on hold when I challenged her on the process. I have a Wish List for future purchases at Haverty's! We kept one of them as it was okay. Havertys Havertys offers free design help including in-home visits, tailored design assessments, and styling for existing spaces or brand new homes. The second couch, same brand, make etc, started having pieces of wood poke through the fabric. We wound up working with Brooklyn and I can't say enough about her professionalism and actual HELP. Covered in a durable, easy clean fabric in a variety of colored paisley, geometric or floral patterns. Over these 8 months, I have been astounded by the ineptitude of this company's inability to correctly assemble the bookcases in order to make them safe to use. So a little Googling and lo and behold the part that broke is A: super common (so your implication that this was somehow too old to find anymore?? Every detail, big or small, can come together to create your dream piece. To my surprise, the driver bypassed my house and went to the last stop and did not deliver my furniture. The second chair had almost the same indentation but it was in the center of the rail. We are still waiting for the materials as of 3/8/17. However, one of the pieces we ordered was a large custom ottoman. Founded in 1885 in Atlanta, GA, the company originally sold its wares by horse and buggy as they spread into different states. Havertys Furniture 22 reviews Claimed $$ Furniture Stores, Mattresses Edit Closed 10:00 AM - 7:00 PM See hours See all 5 photos Write a review Add photo Location & Hours 3255 Peachtree Rd Ste 101 Atlanta, GA 30305 Buckhead Get directions Edit business info You Might Also Consider Sponsored Innovative Mechanical 101 They don't let me cancel it as they said it was a special order. Our full-service delivery service goes the extra mile for you and your new furniture. It has the very sophisticated look that I wanted. I put my hand on the console and it falls back 6 inches?! We picked a beautiful bedroom set and even a set for our son. Customers like the look of the bedroom pieces available to them, although there are some mixed reviews about their delivery experience and the lastingness of certain pieces. And the delivery was spot-on. We purchase two leather sofas and the Guardsman Gold Protection Plan. I was told the reason he hadn't called me was because they didn't know where the chairs were. Had to cancel order. We have purchased two bedroom suites & an office desk & nice chair. Two months and a half after that, today, we received the right sofa but the chair with a different fabric. Sure enough, I just checked our account and indeed our account has been charged for the order. I ended up buying two nightstands (in cash) and he never shook my hand upon leaving, said thank you for purchasing; only mentioned if I was interested in buying the rest of the stuff to come back to him. Decided to go against all advice and shop the Glenwood Ave furniture strip for a new living room set yesterday. Designer 3D Room Planner, Havertys Furniture Cos. Keep in mind it was a $5000 couch. Chat with a Havertys expert to find the perfect mattress for you. Upholstered in beige, 83% polyester, 17% acrylic chenille fabric Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions The furniture we ordered was absolutely fabulous! I called the resolution center and spoke with a Chelsea and she told me it wasn't covered, there is multiple stains of grease that was done during a birthday party just a week before. This will be my last time buying from Haverty. (Will F. was our salesperson). I negotiated a small discount. And the only reason this time is because the buttons popped off of the tufting on the sofa I bought from them the first time someone sat on it (the most expensive sofa I've ever purchased also). After finishing installing the new piece, they ask if everything was good. A friend has a couch from here and I went to check it out ! Delivery teams were punctual and professional. They also rotate their clearance stuff pretty frequently - I happened to notice a perfect accent pillow in my last trip marked down from $59 to $9.99! That second time they agreed about replacing the entire sofa and chair and choose a different fabric. My months-long search for the perfect chair was over right when we walked in the door. He states no you didnt purchase the batteries. I ordered a leather section for over 5 thousand dollars. I had to buy batting and restuff my cushions and the springs are showing through in some of the sectional. . I really thought it would adjust in a few day but it hasn't. Haverty's is NOT what it used to be. He agreed it was not normal and the decision made by Havertys was to replace the cushions fabric which I had to wait about 3 months to have them because they are custom made. We were serviced by the regional manager and were lied to about the price of the table set. There are decent selections of furniture. which is better havertys vs ashley furniture. Beware of this establishment. Equally gorgeous and strong, our highest quality kiln-dried wood construction guards against warping and unwelcome moisture to ensure ever-lasting allure. 99. It is comfy. Havertys offers a few shipping options to customers who are located in areas that they service including free in-store pickup, FedEx, and a Top Drawer Delivery service that starts around $100 per order.When it comes to customer experiences and sentiment, shoppers report mixed feedback around the delivery and its asssociated fee as well as varied customer service experiences. Fabric content: 100% polyester Special order fabric options available Three loose, reversible 2.0-density seat cushions Three loose, reversible back cushions Two feather-filled 21x21 accent pillows and one feather-filled 19x19 toss pillow Rolled arms Hidden legs No-sag spring system Crafted with kiln-dried hardwoods Make an Appointment They offer no customer assistance and will continuously lie to you. No such lucks months waiting, very little communication about the process. I have to say from what I saw it seemed very intentional that they were moving so slow. Shop Custom Chairs and Custom Recliners for a seat thats all your own. Sonia helped us find everything we needed and got us the best prices available. I would call that a CHEAP sofa. My sales person there lied to me about the financing offered, and if I didn't hear overhear him talking to a manager, I probably would have never known about the specials they were running. Carolina the designer worked with Sonia to help us pick out rugs to go with our furniture and our new home. Jan 30, 2018 - Accent Chair Haverty's other fabric choices. Copyright 2005-2022, Haverty Furniture Companies, Inc.All rights reserved. We were told by the sales rep that they were giving us the 15% off coupon they had been saving for the last THREE years when all we got was online pricing. Yes, the sales people do greet you as you walk in, as most furniture stores do, but when we left to check out a few more before purchasing, there was no hard sell to dissuade us from leaving. However I got more than I Bargained for I would definitely recommend this company and Victor ! The price point is good and the sale price is reasonable. Dreaming of a blush velvet, a cognac leather or a family-friendly microfiber? Add. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. It is to the point where it is making my back ache. Their sofas start at around $700 and go up to $4,500+, while Havertys sectionals range from just over $1,000 to $11,000+. Their furniture selection is good and the prices are very reasonable, but the salespeople are OBNOXIOUS and insist on following you around (even when you ask them politely to stop). The furniture selection was simplistic, bland, and a rather dull. Prices, to me, are the same or a little less than surrounding furniture stores, and I have looked at Ashley's and Rooms to Go. My wife and I just purchased a new home looking for new bed room furniture. We highly recommend seeing Mike . I've only had the sofa 4 months and the cushions are already starting to lose their shape. Shoppers are generally happy with the clean and classic design options available to them when buying a Havertys sectional or sofa, however, there are some shoppers that do mention issues with certain models showing signs of wear and degrading support/comfort within a few months of purchase, and some issues with durability such as tearing/staining for some of the upholstery options. Thanks Mike and havertys! They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. Bye Felicia. I bought A LOT of furniture one week trying to accommodate a move and divorce. Now it will be 5 days and nothing offered for this HORRIFIC EXPERIENCE! Will helped us when Brooklyn wasn't around when we went there the second time and he is very good too. I purchased a sectional sofa from Haverty's and it was poor quality. Next stop is the Better Business Bureau. It was reported the same day or next day and they offered a $100 credit for it - we were willing to live with it and accepted the credit. Second set, same issue. A man on the loading dock pointed out to them that a customer was waiting to do a pickup and they went into slow motion!!! I had noticed one divot on the replacement top and it was small. 25. Very good experience with this furniture company. Features The recliner is 62 inches long and 22.5 inches high when fully reclined to a 140-degree angle The recliner requires 15.5" of back clearance and 12" of front clearance to fully recline Our sales rep, Adlai, was wonderful. The first delivery was on March 19, 2022. My suggested that we try Havertys and we were both impressed. Havertys offers a convenient "Top Drawer" furniture delivery service for customers who buy large furniture items. Namingly couches. Havertys is an indoor and outdoor furniture brand that sells products for nearly every room in the home. After speaking with the Sales Manager again and due to the fact that the furniture we wanted could not be delivered for months, we decided to keep the beds, which we regret now and just get a refund. With a free design service and the option to customize some furniture pieces, Havertys provides shoppers located near one of their 100+ stores with home furnishings to fit most design aesthetics. Seriously? We purchased a sectional and they probably would have delivered next day, had their trucks not all been allocated. . It took SIX visits to get it all done. They were $800 a piece. Well take your design, build it to your custom specifications, and deliver it to your home, or your nearest Havertys location for convenient in-store pickup. Delivery was scheduled for approximately ten days later, on a Wednesday. DO NOT BELIEVE THEIR SALE PROMOTION DURING THE HOLIDAY!!!!!!!!!!!!!!!!!! etc. Also , the delivery employees were on time and every professional! The delivery of the furniture took place as stated and the delivery personnel was very professional. POOR CUSTOMER SERVICE. HoweverQuality Control is non-existent! Ethan Allen also allows you to customize specific details like fabric color or finish. I've purchased from Haverty's for the last time. We thought it was because of the holiday. Our Leather sofa faded horribly and the seams are separating but Guardsman won't cover anything despite under their "gold" plan.The sofa is under three years old and the manufacturer has stopped producing them (most likely due to fabric issues). Recently, I bought a sofa from Haverty's. STAY AWAY IF YOU LIKE YOUR MONEY! At this point we are looking for a refund. I highly recommend them!! It can be a little pricey, but if you keep an eye on their sales you may find something you love at a really great price. They never ordered the furniture because it was not paid for in full. If it wasn't for the fact that I had already purchased over $7,000 from Haverty's in the past two years, I would have walked out. Probably will not be shopping there again. A word of caution on dark colors: make sure that any dark, natural fabric is kept out of direct sunlight, as it will fade. Then she proceeded to tell me about their current free delivery promo, so I was also able to receive a credit for that. Delivery window 1:45-3:45 Actual arrival 6:45. Too bad.furniture seemed niceover priced, but nice. She was so unprofessional she was laughing on the phone. Chat with a Havertys expert to find the perfect mattress for you. I have purchased better quality furniture at Arhaus and BiF furniture stores in Fairfax, VA. THEN dropped it on the brick steps. True to Havertys fashion, a few of the dining room pieces (particularly the chairs), are also customizable for an additional price. We have it every fabric, every hue, every pattern. Havertys is your custom furniture maker. I purposely selected a firmer couch to prevent this particular issue. I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. This is completely joke of coverage. I did get them to give me a small compensation for inconvenience but it was not nearly worth it. I definitely will refer Havertys to others, and will consider them again for future purchases. We are 2 normal weight middle-aged adults that have no pets. We will definitely return to Haverty's for future purchases. The buying process was simple and without stress. Here's another unique trundle option that adds a twist to a classic bunk bed design. Screw you, Haverty's. But after all of the disappointments, it still has left me wondering if I should buy my additional furniture for my home, that is needed or stick with Arhuas and Macy's as my goto furniture places. Also, the credit was posted immediately to my credit card. Highly recommend! 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